Self Development and Quality Service at The Victoria Falls Hotel

7 July 2021

The quality service and products that are experienced by our guests materialize behind the scenes of the luxurious space that welcomes one. The determined elegantly paced and committed staff members are appreciated and recognized which is why staff self-development is a priority. The Victoria Falls Hotel encourages continuous learning which has a ripple effect on personal growth and general hotel standards.

The hotel’s Food & Beverage Controller; Taurai Mabika and Executive Chef, Paul Muranda, recently sharpened their knowledge and skills when it comes to food cost management. The Food & Beverage Cost Control Course Facilitated by Dynamic Management Consultancy is awarded through City & Guilds and ILM. It provides a platform where the participants analyzed concepts that directly impact services and products experienced at the hotel and leadership styles. These intricate dynamics are ones that directly facilitate smooth hotel processes and delivery. It is, therefore, an honour for the hotel to have staff members who continue to partake in skill enhancement.

Progression knows no boundaries during Covid 19 times another staff member Merjury Ncube’s humble beginnings of the bedroom hand to completing her ILM 8600 Leadership and Management Course; motivates the staff as a whole. Merjury currently graces the Front Office as a Receptionist using the tools learnt during the course.

 Staff self-development leads to working confidence, quality processes, services, and guest experience. The Victoria Falls Hotel would like to congratulate our staff and encourage them to continue pursuing development and elevation that not only contributes to their wealth of knowledge but guest experience as well. 

Back to articles

Keep Exploring With Us

Regular News from our "Wonder-of-the-World" destination.